0Terms & Conditions
Last Updated: 17 September 2026
Welcome to Kankaali.
These Terms & Conditions (“Terms”, “Agreement” or “Terms & Conditions”) govern your access to and use of the Kankaali website, account features, online store, products, games, K-Coins, XP, Tickets, Affiliate Programme, Referral Programme, Bounty Tasks, weekly giveaways, promotional features and other services made available by Kankaali (collectively, the “Services”).
By creating an account, verifying your mobile number, placing an order, using K-Coins, playing a Kankaali game, participating in a reward programme, submitting a Bounty Task, participating in a giveaway or otherwise using the Services, you agree to these Terms and the policies applicable to the Services you use.
If you do not agree with these Terms, please do not use the Services.
1. Kankaali and Applicable Policies
“Kankaali”, “we”, “us” and “our” refer to the Kankaali service and the entity responsible for operating the Services.
“You”, “your” and “user” refer to any person who accesses, creates an account on, purchases from or otherwise uses the Services.
These Terms form the master terms governing use of Kankaali.
The following policies and programme rules form part of the Kankaali legal framework and apply where relevant:
Privacy Policy
Cookie Policy
Return/Refund Policy
Affiliate & Referral Earning Rules
Affiliate/Referral FAQ & Guide
Games, Rewards & Giveaway Rules
Games/Rewards/Giveaway FAQ & Guide
Bounty Task Rules
Bounty Tasks FAQ & Guide
Where a specific policy contains a rule specifically applicable to a particular transaction, game, promotion or programme, that specific rule will apply to that feature together with these Terms.
Nothing in any Kankaali policy is intended to remove a mandatory right or protection that cannot lawfully be excluded.
2. Eligibility and Accounts
You must provide accurate information when creating and maintaining a Kankaali account.
Kankaali may require mobile-number verification by OTP or another authorised verification method.
Some Services may have additional eligibility requirements.
For example, the current Bounty Task Programme is limited to eligible Indian users with a verified Kankaali mobile number and an approved eligible social-media handle.
Some promotional activities, games or giveaways may have additional conditions displayed on the applicable feature.
You are responsible for maintaining the security of your account and must not share OTPs, passwords or other authentication information with others.
3. Mobile Number Verification
Kankaali may use mobile-number verification to:
- authenticate accounts;
- help prevent duplicate or fraudulent accounts;
- maintain account security;
- determine eligibility for selected Services;
- administer rewards and referrals; and
- contact users regarding applicable Services, including prizes or support matters.
You must not knowingly use another person’s mobile number to create or operate an account without appropriate authority.
4. Account Accuracy
You agree to provide truthful, accurate and up-to-date information.
You must not impersonate another individual or entity or intentionally provide false account information.
Where information becomes inaccurate or outdated, you should update it through the applicable Kankaali feature or contact Kankaali through its official support channel.
5. Website and Service Availability
Kankaali aims to provide reliable Services but does not guarantee uninterrupted, continuous or error-free operation.
The website or individual features may occasionally be unavailable due to:
- maintenance;
- upgrades;
- technical problems;
- network or infrastructure failures;
- security measures;
- third-party service outages;
- advertising availability;
- legal or regulatory requirements;
- events outside Kankaali’s reasonable control; or
- other operational reasons.
Kankaali may add, modify, pause or discontinue individual Services or features.
6. Products and Product Information
Kankaali may offer jewellery and other products for sale through the Services.
Product pages may contain descriptions, photographs, dimensions, colours, prices, K-Coin prices, availability and other information intended to help customers make informed purchasing decisions.
Reasonable differences may occur between product photographs or digital representations and the actual product due to lighting, display settings, manufacturing characteristics or presentation.
Kankaali aims to maintain accurate product information but may correct genuine pricing, description, availability or technical errors.
7. Product Pricing
The applicable cash price and other charges displayed in the cart or checkout are based on the applicable pricing rules for the order.
Prices, offers and availability may change from time to time.
Where an obvious technical or pricing error has occurred, Kankaali may correct the error and, where necessary and legally permissible, cancel an affected order and provide the applicable refund.
8. Orders
Submitting an order constitutes a request to purchase the selected products.
Orders may be subject to stock availability, payment confirmation, address verification, fraud checks and other applicable validation.
Kankaali may cancel or decline an order where reasonably necessary because of:
- stock unavailability;
- suspected fraud;
- duplicate or manipulated orders;
- obvious pricing errors;
- technical errors;
- incorrect delivery information;
- legal or regulatory requirements; or
- other legitimate operational reasons.
Where payment has already been received and the order is cancelled by Kankaali for a valid reason, applicable refunds will be processed according to the relevant payment and refund procedures and applicable law.
9. Payments
Kankaali may provide various payment methods through its checkout system.
Payments may be processed through third-party payment service providers.
You are responsible for using authorised payment methods and providing accurate information.
Kankaali will not ask you to disclose confidential payment authentication credentials such as a UPI PIN.
Third-party payment providers may have separate terms and privacy policies.
10. Shipping and Delivery Charges
The current standard shipping/delivery charge is:
₹45
For an order whose applicable cart total is above ₹400, the ₹45 shipping charge is automatically waived at checkout.
For an order whose applicable cart total is ₹400 or below, the applicable shipping charge is ₹45.
The cart total used for this threshold is the final applicable order value after the relevant product pricing and permitted discounts have been applied.
Kankaali may change the threshold or shipping charge for future orders by updating the applicable website or checkout information.
11. Shipping Fee Using K-Coins
Where a ₹45 shipping charge applies, the customer may currently clear that charge using:
450 K-Coins
The applicable K-Coin redemption rate is:
10 K-Coins = ₹1 of eligible redemption value
Therefore:
450 K-Coins = ₹45
Where the order total is above ₹400 and shipping is already waived, no K-Coins are required for shipping.
12. Cash and K-Coin Product Payments
Kankaali currently does not offer partial cash + K-Coin payment for the product price.
Where a user chooses to purchase a product using its applicable K-Coin price, the required product amount must be paid entirely in K-Coins.
Where a user purchases the product using cash/payment methods, the product price must be paid through the applicable cash/payment method.
The separate shipping charge, where applicable, may be settled using 450 K-Coins.
Kankaali may introduce mixed K-Coin/cash product payments in the future, but no such facility is currently guaranteed.
13. K-Coins
K-Coins are Kankaali’s platform reward currency.
K-Coins may be earned through eligible Kankaali activities, which may include:
- games and rewarded advertisements;
- Bounty Tasks;
- Referral Programme rewards;
- promotional activities;
- eligible affiliate conversion features; and
- other activities expressly offered by Kankaali.
K-Coins are not legal tender, bank deposits or a general cash balance.
K-Coins cannot currently be withdrawn directly as cash.
However, eligible K-Coins may be used through Kankaali’s applicable redemption features.
14. K-Coin Redemption for Products
Where a product has a K-Coin price displayed by Kankaali, an eligible user who possesses sufficient K-Coins may redeem the product entirely using K-Coins.
For example, where a product is listed at:
5,000 K-Coins
the user may redeem that eligible product using 5,000 K-Coins without separately paying its product price in cash.
The applicable K-Coin price displayed on the product page or checkout governs the redemption.
K-Coin redemption does not automatically include shipping.
Where the cart is ₹400 or below and shipping is therefore chargeable, the applicable ₹45 shipping charge may be separately settled using 450 K-Coins.
Where the cart total is above ₹400 and shipping is waived, no shipping payment is required.
15. K-Coin Redemption Value
For Kankaali’s current redemption system:
10 K-Coins = ₹1 of eligible redemption value
This rate is used for the applicable K-Coin pricing and permitted fee redemption features.
This does not mean that K-Coins can be exchanged back into cash at the same rate.
K-Coins are not automatically redeemable for money.
16. K-Coin Sources Are Interchangeable
Unless Kankaali expressly states otherwise for a specific promotional reward, K-Coins earned through different eligible sources are part of the same K-Coin wallet balance.
Accordingly, K-Coins earned through:
Games
Bounty Tasks
Referrals
Affiliate conversion
Other eligible Kankaali reward activities
may generally be used together for eligible K-Coin redemption.
Kankaali may apply specific restrictions to particular promotional campaigns where clearly disclosed.
17. K-Coin Expiry, Reversal and Correction
Kankaali may reverse, deduct or correct K-Coins where they were:
- credited because of technical error;
- earned through fraud or abuse;
- obtained through duplicate or fake accounts;
- generated through invalid activity;
- granted contrary to applicable programme rules; or
- otherwise determined to have been incorrectly credited.
Any specific expiry rule applicable to a particular K-Coin promotion will be displayed with that promotion.
18. K-Coin Product Redemption Returns
Where an order containing a K-Coin-redeemed product is successfully returned and the return is accepted after inspection, the eligible K-Coins used for the returned product are restored to the user’s K-Coin wallet.
Where cash was separately paid for an eligible charge, the applicable cash amount is refunded through the applicable refund process.
Where shipping was paid using K-Coins, the refund treatment will follow the applicable shipping/return-charge rules.
Applicable return/delivery deductions may be made before the final refund or K-Coin restoration amount is determined.
19. Setmaker
Kankaali provides a Drag & Drop Setmaker that allows users to create a product set.
Where the user adds a minimum of 3 eligible products, the Setmaker currently provides:
20% OFF
The applicable 20% Setmaker discount is applied to the eligible combined product price before applicable shipping charges.
The final price displayed in the cart governs the order.
The Setmaker discount does not apply together with K-Coin product redemption unless Kankaali expressly provides otherwise.
20. No Stacking of Setmaker Discounts
The Setmaker’s 20% discount cannot currently be combined with:
- K-Coin product redemption;
- another discount that Kankaali has designated as non-stackable; or
- another promotional price where stacking is not expressly permitted.
Where multiple promotional mechanisms are available, the checkout system will apply the applicable permitted pricing structure.
21. COD and Order Value
Where the final applicable cart total is above ₹400, Kankaali currently does not charge an additional shipping fee at checkout, including where Cash on Delivery is selected.
Where the applicable cart total is ₹400 or below, the standard ₹45 shipping charge applies.
The applicable threshold is based on the final cart value shown by Kankaali after applicable pricing and permitted discounts.
22. Returns
Kankaali currently provides customers with a 3-day no-questions-asked return facility, subject to the applicable Return/Refund Policy, product-specific conditions and applicable law.
The return period begins according to the delivery/return-period rules displayed by Kankaali.
A return request must be submitted through the applicable Kankaali return process within the applicable period.
The right to return remains subject to lawful exclusions and to verification that the product being returned corresponds to the product supplied.
23. Return Verification
Before approving a return, Kankaali may request photographs or other evidence showing:
- the product originally ordered;
- the product received; and
- the product the customer intends to return.
This may be necessary to verify that the correct product and SKU are being returned.
Kankaali may also inspect the returned product after it is received.
24. SKU-Level Returns
Kankaali may process returns on a SKU-by-SKU basis.
If only one product/SKU from a multi-product order is legitimately returned and accepted, the refund relates to the eligible returned SKU rather than automatically refunding the entire order.
Applicable return and delivery adjustments will then be applied to the amount otherwise refundable.
25. Return Delivery Charge
A standard ₹45 return/delivery adjustment may be deducted from an eligible refund where applicable.
This return adjustment applies regardless of whether the original order was prepaid or Cash on Delivery, subject to the applicable Return/Refund Policy and mandatory consumer rights.
For orders where the original shipping charge was waived because the cart total exceeded ₹400, the applicable ₹45 return/delivery adjustment may still be deducted when the product is returned.
Where a return was initially shipped under a chargeable ₹45 shipping arrangement, the applicable return/delivery adjustment will also be handled according to the Return/Refund Policy.
26. Refund After Return Inspection
For an eligible returned product, Kankaali will process the applicable refund only after the returned product has been received and reviewed.
The refundable amount is determined after:
- confirming the returned SKU;
- reviewing the product condition;
- checking the return eligibility;
- applying applicable return/delivery adjustments; and
- making any other lawful transaction adjustments.
Only the eligible amount remaining after those adjustments will be refunded.
27. Wrong, Missing or Substituted Product Returned
Kankaali expects customers to return the same SKU/product that was supplied to them.
If the returned package contains:
- a different product;
- a missing product;
- a substituted item;
- an item that does not correspond to the supplied SKU; or
- other materially inconsistent contents,
Kankaali may reject the return/refund for the affected item.
Such conduct may be treated as attempted return fraud or serious misuse.
Kankaali may retain relevant transaction evidence, flag the account for enhanced future review and restrict or permanently remove access to applicable return or reward features where appropriate and subject to applicable law.
28. Product Condition on Return
Returned products may be inspected to confirm that the correct product has been returned and to identify circumstances affecting eligibility for the return.
Nothing in these Terms is intended to deny a refund or remedy where applicable law requires one because of a defective, deficient, damaged, incorrect or otherwise non-conforming product.
29. Refund Method and Timing
Where a cash refund is due, Kankaali will process the eligible refundable amount using the applicable refund mechanism.
Where a K-Coin-redeemed product is eligible for return, the relevant product K-Coins will be restored to the K-Coin wallet, subject to applicable return/delivery adjustments.
The timing of a refund may depend on product inspection, return processing, banking/payment-provider processing and other applicable systems.
30. Delivery and Logistics
Kankaali may use third-party logistics providers, including Shiprocket or relevant delivery partners, to facilitate shipment and delivery.
Delivery estimates are estimates unless expressly stated otherwise.
Delivery may be affected by address issues, transportation disruptions, weather, holidays, logistics delays, failed delivery attempts, network issues or other circumstances outside Kankaali’s reasonable control.
Customers are responsible for providing accurate and deliverable address and contact information.
31. Affiliate Programme
Kankaali may operate an Affiliate Programme under which eligible partners can earn commission for qualifying referred purchases.
The current standard commission is:
10%
subject to the Affiliate & Referral Earning Rules.
Affiliate commissions are initially recorded as Pending.
A commission does not become withdrawable merely because an order has been placed.
The applicable customer return period and final transaction adjustments must first be completed.
32. Affiliate Commission Settlement
Affiliate commission may remain Pending while Kankaali allows the applicable 3-day customer return period to pass and completes relevant adjustments for returns, refunds, cancellations, chargebacks and other transaction issues.
Once the applicable checks are complete, an eligible commission may move to an available balance.
The minimum withdrawal amount is:
₹500
33. Affiliate Payout Requests
Once a valid payout request is submitted for an eligible available balance, Kankaali will initiate the applicable payout processing and verification process within 3 days.
This means initiation of processing and verification, not a guarantee that the recipient’s bank account will receive the funds within 3 days.
The final receipt of money may depend on UPI, banks, payment processors and other third-party systems.
34. Referral Programme
Kankaali may operate a Viral Referral Programme that currently provides:
100 K-Coins per eligible verified new signup
subject to the applicable verification and usage requirements.
The current referral code may be used for up to 3 verified signups before a new code may be generated or assigned.
The standard monthly limit is currently:
15 verified signups per calendar month
Self-referrals, duplicate accounts and artificial signups are prohibited.
35. Games and Rewards
Kankaali currently offers:
Orbital Merge
Orbital Stack
Orbital Puzzle
The Games Programme may provide XP, K-Coins and Tickets through eligible gameplay and rewarded activities.
Game mechanics and rewards may be changed from time to time.
The applicable Games, Rewards & Giveaway Rules govern the detailed operation of these systems.
36. XP
XP (“Experience Points”) is a gameplay/reward progress measure.
XP is not cash.
Users may earn XP through eligible gameplay and other activities such as successfully completed rewarded advertisements.
The current rewarded-ad structure may provide:
400 XP per successful eligible rewarded advertisement
subject to applicable daily limits.
XP may also be subject to Kankaali’s inactivity rules.
37. XP Inactivity Rule
Where applicable, if a user does not complete a qualifying active gameplay session for 7 consecutive days, the user’s XP balance may begin to decrease by:
5% per day
The reduction is calculated according to the current XP balance at the applicable time.
The reduction stops after the user returns and completes a qualifying active gameplay session.
XP cannot be reduced below zero.
Lifetime Tickets are governed separately and are not reduced merely because of XP inactivity.
38. Tickets and Weekly Giveaway
The current Ticket system uses:
5,000 XP = 1 Ticket
Weekly Tickets are used for the current weekly giveaway.
Lifetime Tickets accumulate permanently and record the user’s historical Ticket earnings.
At the end of each weekly selection period, Weekly Tickets are used in the selection process and are then reset to 0.
The Ticket count earned during the completed period is added to the user’s Lifetime Tickets.
39. Weekly Giveaway Selection
The current weekly giveaway operates on an Indian Standard Time schedule:
Sunday 12:00 AM IST → following Sunday 12:00 AM IST
One winner is currently selected for each weekly giveaway.
Each valid Weekly Ticket represents one unit of selection weight.
For example, a user with 20 Weekly Tickets is represented in the selection pool with 20 equivalent ticket entries.
More Weekly Tickets therefore provide greater selection weight, but no particular number of tickets guarantees selection.
The selection is conducted through Kankaali’s automated random-selection system.
40. Weekly Giveaway Winner and Claim Period
When a winner is selected, the applicable prize is listed in the winner’s Kankaali profile.
The winner has:
3 days
to complete the applicable claim/collection process.
Kankaali may contact the winner using the verified mobile number associated with the account.
If the winner does not claim the prize within the applicable period, the prize is permanently forfeited.
A replacement winner is not automatically guaranteed.
41. Bounty Tasks
Kankaali may provide Bounty Tasks through which eligible users can earn K-Coins by completing promotional and social-media activities.
Current eligibility requires:
Indian Kankaali user + verified mobile number + eligible approved social-media handle.
Handles may be reviewed for genuine activity, relevance, non-spam characteristics, audience or traffic potential and other applicable criteria.
Users may use multiple eligible social-media handles.
The same approved handle may be used for multiple eligible tasks.
42. Bounty Task Rewards and Limits
Each Bounty Task specifies its applicable K-Coin reward.
The current Bounty Task daily earning limit is:
30 K-Coins per user per day
The number of tasks that may be completed within that limit depends on the individual task rewards.
43. Bounty Proof and Review
Bounty Tasks may require links, screenshots, images, videos, recordings or other proof.
Depending on the task configuration, submissions may be reviewed manually or automatically.
For manually reviewed tasks, K-Coins are credited when the submission is approved.
The general manual review target is currently within 48 hours after the proof is received for review.
For tasks configured for automatic approval, eligible rewards may be automatically credited within the applicable 7-day automatic approval period.
Once the reward is credited, the task card may disappear from the user’s task list.
44. Bounty Content Retention
Where a Bounty Task requires a post, Reel or other promotional publication, approved content must remain publicly available permanently, unless the applicable task expressly provides a different requirement.
Deleting rewarded content without authorisation may result in permanent removal from the Bounty Task Programme.
45. Bounty Fraud and Manipulation
Users must not submit:
- fake social-media accounts;
- manipulated screenshots;
- fabricated URLs;
- fake engagement;
- purchased engagement where prohibited;
- copied submissions;
- automated activity;
- bot-generated task completion;
- false proof; or
- other deceptive evidence.
Kankaali may reject submissions, reverse rewards, restrict task participation or permanently remove a user from Bounty Tasks where serious or repeated abuse is established.
46. Affiliate, Referral, Bounty and Game Rewards
Unless a specific programme states otherwise, participation in one Kankaali reward programme does not automatically prevent participation in another.
A user may qualify for separate benefits where the requirements of each programme are independently met.
For example, a user may complete a qualifying Bounty Task and may separately earn affiliate commission from an eligible referred purchase.
Each programme remains subject to its own tracking, verification, limits and rules.
47. Prohibited Conduct
You must not use Kankaali to:
- violate applicable law;
- impersonate another person or entity;
- create fraudulent or duplicate accounts;
- manipulate K-Coins, XP, Tickets, commissions or referrals;
- use bots or unauthorised automation;
- manipulate rewarded advertisements;
- fabricate Bounty proofs;
- manipulate giveaway entries;
- submit false return information;
- return a different or substituted SKU;
- exploit technical errors;
- interfere with security controls;
- introduce malicious software;
- scrape protected information without permission;
- abuse promotional systems; or
- otherwise interfere with the intended operation of the Services.
This list is not exhaustive.
48. Fraud, Abuse and Account Restrictions
Kankaali may review activity reasonably suspected to involve fraud, abuse, manipulation or security risks.
Where appropriate and subject to applicable law, Kankaali may:
- hold rewards;
- reject transactions or task submissions;
- reverse incorrectly credited rewards;
- invalidate giveaway entries;
- restrict features;
- require additional verification;
- suspend programme participation; or
- terminate access in serious or repeated cases.
Kankaali may maintain internal risk or monitoring records to help protect the Services.
49. Intellectual Property
Unless otherwise indicated, Kankaali’s website, software, games, logos, branding, original graphics, interfaces, text, artwork, photographs, videos and other original materials are owned by or licensed to Kankaali.
You may not copy, reproduce, redistribute, commercially exploit, modify or create derivative works from protected Kankaali material without appropriate permission, except where a specific Kankaali programme expressly permits use of designated campaign material.
50. User-Submitted Content
Where Kankaali permits users to submit images, videos, screenshots, reviews, Bounty proof, messages or other material, users remain responsible for the content they submit.
You must have the necessary rights or permissions to submit that material.
You must not submit content that infringes another person’s rights, contains unlawful material, is fraudulent or misleading, or violates these Terms.
You grant Kankaali a non-exclusive licence to use, store, reproduce and process submitted content to the extent reasonably necessary for verification, moderation, support, programme administration, fraud prevention and operation of the relevant Service.
This does not transfer ownership of your content to Kankaali.
51. Third-Party Services
Kankaali may use third-party service providers for:
- shipping and logistics;
- payments and payouts;
- OTP/mobile verification;
- advertising;
- hosting;
- analytics;
- communications;
- security;
- social-media integrations; and
- other operational functions.
Third-party providers may have their own terms and privacy policies.
Kankaali is not responsible for third-party systems or services to the extent that their actions are outside Kankaali’s reasonable control.
52. Privacy and Data Protection
Kankaali processes personal data according to its Privacy Policy and applicable law.
The Privacy Policy explains how Kankaali may process information relating to:
- accounts;
- orders;
- delivery;
- payments;
- affiliate activity;
- referrals;
- social-media handles;
- Bounty proof;
- gameplay;
- XP;
- Tickets;
- giveaways;
- advertising;
- customer support; and
- security/fraud prevention.
Nothing in these Terms is intended to remove or restrict rights available under applicable data-protection law.
53. Communications
Kankaali may send service-related communications concerning:
- OTP verification;
- account security;
- orders;
- delivery;
- returns;
- refunds;
- payouts;
- rewards;
- Bounty Tasks;
- giveaway prizes;
- support matters; and
- other Services you use.
Marketing communications will be handled in accordance with applicable law and the user’s available preferences.
54. Account Suspension and Termination
Kankaali may suspend, restrict or terminate an account or individual programme access where reasonably necessary because of:
- material breach of these Terms;
- fraud;
- serious abuse;
- manipulation;
- security concerns;
- unlawful activity;
- repeated programme violations;
- regulatory requirements;
- technical or operational necessities; or
- discontinuation of a Service.
Where appropriate, Kankaali may provide notice or an opportunity to resolve an issue before taking action, unless immediate action is reasonably necessary.
55. Effect of Account Closure
If an account is closed, restricted or terminated, access to some or all Services may end.
Pending or unverified rewards may be withheld where their eligibility has not been established.
Rewards obtained through fraud, abuse, manipulation, invalid transactions or technical error may be cancelled or reversed.
Mandatory consumer, privacy or other statutory rights remain unaffected.
56. Errors and Corrections
Kankaali may correct:
- pricing errors;
- duplicate credits;
- incorrect K-Coin balances;
- incorrect XP balances;
- invalid Ticket records;
- technical display errors;
- duplicate payouts;
- incorrect commissions; and
- other administrative or system errors.
Where an incorrect benefit was credited and later identified, Kankaali may reverse or adjust it where legally permissible.
57. Taxes
Users are responsible for understanding and complying with tax obligations that may apply to their purchases, affiliate earnings, prizes, rewards or other benefits.
Where Kankaali is legally required to deduct, collect, report or withhold an amount, it may do so.
58. Service and Reward Disclaimers
To the extent permitted by applicable law, Kankaali does not guarantee:
- uninterrupted website access;
- continuous product availability;
- continuous advertising availability;
- approval of every Bounty Task;
- availability of every reward;
- a particular game result;
- a weekly giveaway win;
- uninterrupted third-party services; or
- completely error-free operation.
Nothing in this section excludes a statutory consumer protection or other legal protection that cannot lawfully be excluded.
59. Limitation of Liability
To the extent permitted by applicable law, Kankaali will not be liable for indirect, incidental, special or consequential loss arising from use of the Services where such limitation is legally permissible.
Kankaali is not responsible for losses caused solely by failures of third-party payment, banking, UPI, logistics, advertising, social-media, network or infrastructure systems outside Kankaali’s reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
60. Events Outside Reasonable Control
Kankaali will not be responsible for delays or failures caused by events reasonably beyond its control, including natural disasters, extreme weather, public disturbances, government action, transportation disruptions, major infrastructure failures, widespread internet outages, third-party service failures or other extraordinary events.
Kankaali will take reasonable steps to restore affected Services where practicable.
61. No Circumvention
You must not attempt to bypass:
- reward limits;
- K-Coin controls;
- XP rules;
- Ticket rules;
- referral limits;
- Bounty limits;
- mobile verification;
- giveaway requirements;
- return procedures;
- account restrictions; or
- other technical or administrative controls.
Using another account, identity, device, technical method or other arrangement to circumvent a restriction is prohibited.
62. Changes to Services and Programme Rules
Kankaali may modify, suspend or discontinue Services and may change:
- product prices;
- K-Coin prices;
- K-Coin rewards;
- shipping charges;
- Setmaker discounts;
- COD thresholds;
- affiliate rates;
- referral rewards;
- Bounty Task rewards;
- XP values;
- Ticket mechanics;
- giveaway prizes;
- game mechanics; and
- other programme features.
Changes generally apply to future activity after the relevant change becomes effective, unless correction of fraud, error, security issues, refunds or other circumstances requires a different adjustment.
The relevant feature page, cart, game interface, task card or programme rules may contain the most specific current operational information.
63. Changes to These Terms
Kankaali may update these Terms from time to time to reflect new Services, technical developments, programme changes, legal requirements, operational needs or security improvements.
The Last Updated date at the top of this document will be updated when these Terms are revised.
Where applicable law requires additional notice or consent for a material change, Kankaali will follow the required process.
64. Governing Law
These Terms are governed by the laws applicable in India.
Subject to mandatory consumer rights, jurisdictional requirements and remedies available under applicable law, disputes concerning the Services or these Terms will be handled through the appropriate courts, commissions, forums or dispute-resolution mechanisms having jurisdiction under Indian law.
Nothing in this clause prevents a consumer from exercising a mandatory statutory remedy.
65. Consumer Rights
Nothing in these Terms is intended to deprive a consumer of rights or remedies that cannot lawfully be excluded.
Where a provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory provision will apply to the extent of the conflict.
66. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to operate to the extent permitted by law.
67. No Waiver
A failure by Kankaali to enforce a provision immediately does not constitute a permanent waiver of the right to enforce that provision later.
68. Entire Agreement
These Terms and the policies and programme rules incorporated into them constitute the agreement governing your use of Kankaali’s Services, subject to any separate agreement or mandatory statutory right that applies to a specific transaction or Service.
69. Contact and Grievance Support
For questions, complaints, privacy requests, return concerns, reward issues, Bounty Task appeals, account issues or other support matters, contact Kankaali through:
Please provide sufficient information to identify the relevant account, order, task, transaction, reward or issue.
Kankaali will process applicable complaints and grievances in accordance with its policies and legal obligations.
70. Acceptance
By creating a Kankaali account, verifying your mobile number, placing an order, using K-Coins, playing a Kankaali game, participating in the Affiliate or Referral Programme, submitting a Bounty Task, or participating in a giveaway, you acknowledge that you have read and agree to these Terms & Conditions and the policies applicable to the Services you use.
Thank you for being part of Kankaali.