Return & Refund Policy

Last Updated: 17 September 2026

At Kankaali, we want you to be comfortable with your purchase.

This Return & Refund Policy explains how returns, refunds, K-Coin usage, shipping charges, Cash on Delivery orders and return-related adjustments work on Kankaali.

This Policy should be read together with Kankaali’s Terms & Conditions, Privacy Policy, Cookie Policy and other applicable policies.

1. 3-Day No-Questions-Asked Returns

Kankaali currently provides a 3-day no-questions-asked return facility for eligible purchases.

This means an eligible customer may request a return during the applicable 3-day return period without having to provide a reason for wanting to return the product.

The return remains subject to:

the applicable return period;
product eligibility;
verification of the returned SKU;
successful return inspection; and
other conditions stated in this Policy.

This no-questions-asked facility does not limit any mandatory consumer right or remedy available under applicable law.

2. When Does the 3-Day Period Apply?

The applicable 3-day return period is calculated according to Kankaali’s order and delivery records and the return information displayed for the order.

A return request must be submitted through Kankaali’s designated return process within the applicable return period.

Requests submitted after the applicable period may not qualify under the ordinary no-questions-asked return facility, subject to any rights or remedies available under applicable law.

3. How to Request a Return

To request a return:

Step 1

Open the applicable Kankaali order and initiate the return through the available return facility.

Step 2

Provide the information requested by Kankaali.

Step 3

Where requested, provide photographs or other proof of the product.

Step 4

Kankaali may review the request before accepting the return.

Step 5

Once the return request is accepted, the applicable return process will be initiated.

Customers should not ship products back independently unless instructed or authorised through Kankaali’s return process.

4. Product Verification Before Return

To help prevent incorrect, substituted or fraudulent returns, Kankaali may request photographs of:

the product originally ordered;
the product received by the customer; and
the product proposed to be returned.

This information may be compared with Kankaali’s order, SKU and fulfilment records.

Kankaali may request additional evidence where reasonably necessary.

5. SKU-Based Return System

Kankaali generally fulfils products according to individual SKU records.

Where a customer returns only one product from a multi-product order, the return and refund may be processed for that specific SKU.

The return of one SKU does not automatically mean that the entire order is cancelled or refunded.

Eligible amounts are calculated separately according to the returned SKU and applicable adjustments.

6. Return Inspection

After the returned product reaches Kankaali or its designated return facility, it may be inspected.

The inspection may verify:

whether the returned item matches the purchased SKU;
whether the correct product was returned;
whether required components are present;
whether the returned item corresponds to the product dispatched;
whether the return request relates to the actual order; and
whether other relevant return conditions have been satisfied.

Refund processing may occur only after the applicable return inspection and verification are completed.

7. Wrong or Different Product Returned

Customers must return the same product/SKU that they received.

If the returned package contains a different product, substituted item, missing item or materially different SKU from the product supplied, Kankaali may reject the return for that item.

Where there is evidence suggesting deliberate substitution, fraudulent return behaviour or intentional misuse of the return system, Kankaali may:

deny the applicable refund;
retain relevant records and evidence;
flag the account for enhanced review;
restrict future return privileges;
restrict reward or other account features; or
take other appropriate action subject to applicable law.

8. Product Condition

For a normal no-questions-asked return, Kankaali may inspect the returned product to verify that it corresponds to the product supplied and that the return is genuine.

Certain products or categories may have additional return conditions displayed at the time of purchase.

Nothing in this Policy prevents a customer from exercising any mandatory legal remedy relating to a defective, deficient, incorrect, spurious or materially misrepresented product.

9. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged, incorrect, spurious, materially different from what was advertised, or otherwise does not conform to the applicable purchase terms, please report the issue through Kankaali’s support or return process as soon as reasonably possible.

Kankaali may request photographs, videos or other information to investigate the issue.

Where applicable law requires a return, replacement, refund or other remedy, Kankaali will process the applicable remedy in accordance with the law.

Any return-shipping or other deduction will be handled according to the applicable law and circumstances of the return and will not override a mandatory legal remedy.

10. Return Shipping and Return-Cost Adjustment

Kankaali does not apply a fixed ₹45 charge to returns.

The standard ₹45 amount relates to outbound shipping for orders where the shipping charge is applicable.

When an eligible return is accepted, Kankaali may deduct the actual return-shipping or return-processing amount charged by its logistics provider, including Shiprocket where applicable, from the amount otherwise refundable to the customer.

The amount deducted for the return is therefore based on the actual applicable return charge rather than a fixed ₹45 amount.

The remaining eligible amount is then refunded after the returned product has been received, inspected and any other applicable adjustments have been completed.

Where applicable law requires Kankaali to bear return costs for a defective, incorrect or otherwise non-conforming product, the applicable legal requirement will apply.

11. Orders Above ₹400

Kankaali currently waives the original ₹45 outbound shipping charge when the final applicable cart value is above ₹400.

For example:

Cart value: ₹600
Original outbound shipping charge: ₹0

If the customer subsequently makes an accepted eligible return, the actual applicable return-shipping amount charged for that return may be deducted from the eligible refund.

The return amount is not automatically ₹45.

12. Orders of ₹400 or Below

Where the final applicable cart value is ₹400 or below, the standard outbound shipping charge is:

₹45

Where the customer subsequently makes an accepted eligible return, the applicable actual return-shipping amount charged by the logistics provider may be deducted from the refundable amount.

The ₹45 outbound shipping charge and the actual return-shipping charge are separate amounts and may differ.

13. Cash on Delivery (COD)

Kankaali currently provides Cash on Delivery according to the availability shown at checkout.

For a final cart value above ₹400, Kankaali does not charge the standard ₹45 outbound shipping fee when COD is selected.

For a final cart value of ₹400 or below, the applicable ₹45 outbound shipping charge applies.

COD availability may depend on service area, address, logistics availability and other operational conditions.

14. COD Returns

For an accepted return from a COD order, the eligible refund is calculated after:

verification of the returned SKU;
completion of the applicable product inspection;
deduction of the actual return-shipping amount charged by the logistics provider; and
any other applicable lawful adjustments.

The remaining eligible refund amount is then processed through the applicable refund method available for the order.

Kankaali may request suitable payment details, including UPI or other permitted payment information, where required to complete a COD refund.

15. Prepaid Order Returns

For an accepted return from a prepaid order, Kankaali calculates the eligible refund after:

verifying the returned SKU;
completing the applicable inspection;
deducting the actual applicable return-shipping amount charged by the logistics provider; and
making any other lawful transaction adjustments.

The remaining eligible amount is returned through the applicable refund mechanism.

16. Partial Returns

Customers may, where supported by Kankaali’s return system, return an individual eligible SKU from a multi-product order.

For a legitimate partial return:

Returned SKU → inspected → applicable amount calculated → actual applicable return-shipping cost deducted → remaining eligible amount refunded

Products that are not returned remain part of the completed order.

A partial return does not automatically cancel or refund the rest of the order.

Where the return involves multiple returned SKUs, Kankaali may determine how the actual logistics cost is allocated to the applicable return settlement according to the return and logistics records.

17. K-Coin Purchases

Kankaali allows eligible products to be redeemed using their displayed K-Coin price.

The current redemption value is:

10 K-Coins = ₹1 of eligible redemption value

A product listed at 5,000 K-Coins, for example, can be redeemed using 5,000 K-Coins without separately paying its product price in cash.

Kankaali currently does not offer partial cash + K-Coin payment for the product price.

K-Coins are earned through Kankaali’s Services and are not sold to users as a separate cash purchase.

18. K-Coins Are One-Time Redemption Currency

K-Coins used for an eligible product redemption are consumed at the time of redemption.

K-Coins are not a refundable cash balance and are not ordinarily restored or refunded after a successful redemption.

If a customer voluntarily returns a product under Kankaali’s ordinary 3-day no-questions-asked return facility, the K-Coins used to redeem that product will not be returned to the user’s wallet.

A return of the product therefore does not automatically recreate or restore the K-Coins that were spent on its redemption.

19. Exception for Technical or Valid System Issues

K-Coins may be restored or corrected where there is a verified:

server error;
software bug;
technical malfunction;
duplicate or incorrect system deduction;
incorrect K-Coin transaction caused by Kankaali’s systems; or
other valid issue specifically determined by Kankaali to justify correction.

Any such restoration is a correction of a technical, administrative or other valid issue, and does not create a general right to exchange or refund K-Coins.

20. Return of a K-Coin-Redeemed Product

Where a product was fully redeemed using K-Coins and an ordinary return is accepted after inspection:

The product is returned to Kankaali, but the K-Coins used for the product are not restored merely because the product was returned.

If an amount was separately paid in cash for an applicable charge, that amount is handled according to the applicable refund calculation and return-cost rules.

Where applicable law requires a remedy in a particular circumstance, Kankaali will provide the legally applicable remedy.

21. Shipping Paid Using K-Coins

Where applicable outbound shipping is paid using:

450 K-Coins = ₹45

those K-Coins are also consumed when used.

They are not ordinarily restored merely because the customer subsequently returns the product.

For an accepted return, the applicable actual return-shipping amount charged by the logistics provider may be considered in the return settlement.

A technical/system error or another specifically valid correction may result in restoration of incorrectly deducted K-Coins.

22. Setmaker Orders

Kankaali’s Drag & Drop Setmaker provides a:

20% discount

when at least 3 eligible products are added to the applicable Setmaker.

The 20% discount is applied to the eligible combined product price before applicable outbound shipping charges.

The Setmaker discount is not currently combined with K-Coin product redemption.

Once the order is placed, return eligibility is determined at the individual SKU level according to this Policy.

23. Returns From Setmaker Orders

If a customer returns an eligible product from a Setmaker order, Kankaali may recalculate the relevant order pricing according to the effect of the return on the original Setmaker eligibility.

Because the 20% discount depends on meeting the minimum of 3 eligible products, returning one or more products may affect the discount applicable to the products that remain in the order.

The final refund may therefore include an adjustment where necessary to accurately reflect the price that would have applied after the return.

Any such adjustment will be reflected in the final refund calculation.

24. Refund Calculation

The final refund amount is determined after the applicable return has been accepted and inspected.

The calculation may take into account:

the price actually paid for the returned SKU;
applicable Setmaker or promotional pricing;
the K-Coin amount originally used for the product, where applicable;
the actual applicable return-shipping amount charged by the logistics provider;
return-related transaction adjustments;
the condition and identity of the returned product; and
other lawful adjustments applicable to the transaction.

Where K-Coins were used to redeem the product, the K-Coin amount is not converted into or returned as cash merely because the product is returned.

Only any separately refundable cash amount, where applicable, will be processed after the relevant return calculation.

25. What Happens to Promotional Discounts?

Where a returned SKU was purchased using a promotional discount, Kankaali may recalculate the applicable refund according to the actual price structure of the completed order.

Promotional discounts are not necessarily treated as cash amounts separately refundable to the customer.

Where the removal of a returned product means that an order no longer satisfies the conditions for a promotion, Kankaali may recalculate the pricing of the remaining products according to the applicable promotion rules, subject to applicable law.

26. K-Coin Restoration After Return

K-Coins are not ordinarily restored after an accepted product return.

The K-Coins used for a completed product redemption remain consumed.

Restoration may occur only where Kankaali verifies a server error, software bug, technical malfunction, incorrect system deduction or another specifically valid correction requiring the K-Coins to be restored.

K-Coins are never automatically converted into cash because of a product return.

27. What If the Return Contains the Wrong Product?

If the returned product does not match the SKU supplied by Kankaali, Kankaali may reject the return and withhold the related refund.

Where the circumstances reasonably indicate intentional product substitution or return fraud, Kankaali may also flag the account for closer monitoring.

Repeated or serious return abuse may result in restrictions or permanent loss of access to the return facility and/or other Kankaali Services, subject to applicable law.

28. What If the Customer Sends Nothing Back?

If a customer receives a product and submits a return request but the returned package is missing the applicable product, Kankaali may reject the refund for that product.

Evidence relating to the original dispatch, package, SKU and returned contents may be reviewed.

29. What If the Product Is Damaged During Return?

If the product arrives damaged, Kankaali may review the condition and circumstances of the return.

Customers should package returned products carefully and follow any return instructions provided by Kankaali.

Nothing in this section limits any remedy required by applicable law.

30. Return Pick-Up

Where Kankaali provides return pick-up through its logistics partner, the product must be made available at the address and within the collection conditions communicated by Kankaali.

Failed collection attempts may require rescheduling or additional processing according to the applicable logistics system.

Kankaali may use third-party logistics providers, including Shiprocket or another designated logistics provider, to facilitate return collection.

31. Refund Processing After Inspection

Kankaali does not treat a return request itself as a completed refund.

The process is:

Return Request → Request Review → Return Accepted → Product Collected → Product Received → SKU/Product Inspection → Final Adjustments → Refund/K-Coin Treatment

Where cash is actually refundable, the eligible cash amount is processed after the applicable verification and adjustment process.

K-Coins used for product redemption remain consumed except where a technical/system correction or other specifically valid restoration applies.

32. Refund Method

Cash refunds will generally be made through the applicable payment/refund mechanism available for the transaction.

For COD orders, Kankaali may require the customer to provide suitable verified payment details for transferring the refundable amount.

For prepaid orders, the applicable payment/refund system may be used.

Kankaali may require verification of payment details before processing a cash refund.

K-Coins are not converted into cash as part of an ordinary product return.

33. Refund Timing

Refund processing begins after the return has been received and the applicable inspection and adjustment process has been completed.

The time for any refundable cash amount to actually appear in the customer’s account may depend on payment providers, banks, UPI systems and other financial infrastructure.

Where applicable law prescribes a particular refund timeframe, Kankaali will follow the legally applicable timeframe.

34. Returns and Kankaali Rewards

Returning an order may affect rewards associated with the transaction.

For example, where an order generated or contributed to an affiliate commission, referral reward, promotional reward or other transaction-dependent benefit, Kankaali may reverse or adjust that benefit if the underlying transaction becomes ineligible.

This prevents rewards from remaining payable on transactions that were ultimately returned, refunded or cancelled.

35. Effect on Affiliate Commission

Where a purchase was attributed to an affiliate and the customer subsequently returns or cancels the relevant order:

the related affiliate commission may remain Pending and never become payable; or
a previously credited commission may be reversed or adjusted.

The applicable Affiliate & Referral Earning Rules govern the affiliate settlement process.

36. Effect on Other Promotional Benefits

Where a return changes the conditions under which another promotion, discount or reward was originally granted, Kankaali may recalculate or reverse the affected promotional benefit where permitted.

Any such adjustment will be based on the applicable promotion or reward rules.

37. No Return Without Verification

A return request does not automatically establish entitlement to a refund.

Kankaali may verify the order, SKU, product identity and returned contents before completing the refund.

This verification exists to protect both customers and Kankaali against accidental mismatches and return fraud.

38. Return Abuse

The following may be treated as return abuse or suspected fraud:

knowingly returning a different product;
substituting another SKU;
returning an item not purchased from Kankaali;
submitting false return evidence;
repeatedly attempting fraudulent returns;
materially misrepresenting returned product contents;
attempting to obtain multiple refunds for the same product; or
otherwise manipulating the return/refund system.

Depending on the circumstances, Kankaali may reject the affected refund, flag the account, restrict future returns, reverse associated rewards or take other appropriate action subject to applicable law.

39. Evidence and Records

Kankaali may maintain records relating to:

order details;
SKU information;
product dispatch;
delivery;
return requests;
customer-submitted photographs;
return collection;
returned package information;
product inspection;
refund calculations;
K-Coin transactions;
payment records; and
customer communications.

These records may be used to process returns, resolve disputes, prevent fraud and comply with legal obligations.

Personal data contained in these records will be handled according to Kankaali’s Privacy Policy and applicable law.

40. Products Excluded From Return

Certain products or specific promotional offers may have additional or different return conditions where permitted by applicable law.

Any applicable exclusion or special condition should be displayed clearly on the relevant product page, checkout, order information or applicable policy.

A product-specific condition cannot override a mandatory statutory consumer right.

41. Return of Gifts or Promotional Products

Where a product was obtained through a Kankaali promotion, giveaway, reward or other non-standard transaction, its return or refund treatment may follow the specific rules applicable to that promotion.

Where a promotional item was provided free of charge, there may be no separate product-price refund.

The relevant promotion rules will apply.

42. Cancellation Before Dispatch

Where order cancellation is available before dispatch, customers may use the applicable cancellation facility shown by Kankaali.

Once an order has entered dispatch, fulfilment or another stage where cancellation is no longer technically available, the customer may need to use the applicable return process after delivery.

Any refund arising from cancellation will be subject to applicable payment and refund procedures and law.

Where K-Coins were used and a cancellation results from a verified Kankaali-side technical or other valid system issue, applicable K-Coin correction rules may apply.

43. Failed Delivery and Undelivered Orders

Where an order is returned to Kankaali or its logistics provider because of failed delivery, incorrect address, refusal to accept delivery or another delivery issue, Kankaali may review the circumstances before processing any refund.

Applicable outbound shipping, actual return-shipping or other lawful charges may be considered in the final settlement where permitted.

If the failure relates to an issue attributable to Kankaali or its fulfilment process, the applicable remedy will be handled accordingly.

44. Contact Us for Return Support

For return or refund assistance, contact Kankaali through:

Contact Us

When contacting support, provide your order information and a clear description of the issue.

Kankaali may request photographs, videos or other evidence to investigate the matter.

45. Grievance Handling

Kankaali will process customer complaints and return/refund grievances through its designated support and grievance mechanism.

Customers should retain order information, return references, photographs and other relevant evidence until the matter is resolved.

46. Changes to This Policy

Kankaali may update this Return & Refund Policy to reflect:

changes in products;
changes in logistics;
changes in payment methods;
improvements to return processing;
changes in K-Coin redemption;
changes in promotional systems;
operational requirements; or
changes in applicable law.

The Last Updated date indicates the current version.

Where applicable law requires additional notice or a particular procedure for material changes, Kankaali will follow the applicable requirements.

47. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or restrict a consumer right, remedy or protection that cannot legally be excluded.

Where applicable law requires Kankaali to accept a return, provide a refund, replacement or other remedy, the applicable legal requirement will apply.

48. Acceptance

By placing an order through Kankaali, you acknowledge that you have had an opportunity to review this Return & Refund Policy and agree to the applicable return and refund procedures, subject to your rights under applicable law.

Kankaali aims to make the return process straightforward, transparent and fair while protecting customers, the reward ecosystem and the integrity of the platform against fraudulent returns.